Frequently Asked Questions (FAQ)
Where are the goods shipped from?
Goods are sent from our offices in Pontianak City, West Kalimantan, Indonesia or from our warehouse in Muskegon, MI.
We ship internationally using UPS, DHL, Singapore Post, EMS, Pos Indonesia & Air Cargo.
US Customers: EMS Pos Indonesia, Singapore Post & Air Cargo.
Are MagicTree’s kratom products lab-tested?
Yes. All MagicTree kratom products undergo rigorous third-party lab testing to ensure purity, safety, and consistent alkaloid content.
Certificates of Analysis (CoA) are available upon request.
Do MagicTree ship kratom internationally?
Yes, we ship worldwide.
Customers are responsible for ensuring kratom is legal in their country or region.
Estimated Time of Arrival (ETA)
USA: 7–14 days (Pos Indonesia)
Australia: ~14 days (DHL)
Europe: 10–14 days (UPS/DHL), 7–14 days (Pos Indonesia)
Australia: ~14 days (DHL)
Europe: 10–14 days (UPS/DHL), 7–14 days (Pos Indonesia)
Wholesale Shipping:
Air cargo < 100 kg • Sea cargo < 1,000 kg
What is MagicTree return policy?
We provide complete documents for customs clearance.
If customs confiscates your package, we offer:
- 50% refund, or
- Reshipment of your order
Please ensure kratom is legal in your country.