Goods are sent from our offices in Pontianak City, West Kalimantan, Indonesia or from our warehouse in Muskegon MI. We process international orders using UPS, DHL, Singapore Post, EMS, Pos Indonesia & Air Cargo
For US customers: we use EMS Pos Indonesia, Singapore Post & Air Cargo

Yes, all MagicTree kratom products undergo rigorous third-party lab testing to ensure purity, safety, and consistent alkaloid content. We prioritize transparency and provide Certificates of Analysis (CoA) upon request.

Yes, we ship our kratom products worldwide. However, customers are responsible for ensuring that kratom is legal in their region. Please check your local regulations when placing an order.

ETA to the USA using Pos Indonesia for around 7-14 days.
ETA to Australia using DHL for about 14 days.
ETA to Europe using UPS or DHL for about 10-14 days, Pos Indonesia 7-14 days on Sundays.
We also offer other shipping couriers for bulk / wholesale kratom, minimum shipement by air cargo is < 100 kg and minimum shipment by sea cargo is <1.000 kgContact Us for more information on wholesale purchases.

We always provide complete documents for the customs clearance process in your country.However, if the customs confiscates your package, we will provide a win-win solution by refunding you 50% of your payment or resending the package. Make sure your country is legal.

International orders may be subject to import duties and taxes upon receipt of the package in the destination country.The customer is responsible for any customs fees that may be charged on delivery. Unfortunately, we have no control over these allegations. Customs determines this fee and maengdaorder doesn’t know how much it costs